a wonderful circle

This may come off as a soapbox rant than anything, but I figure those of you who are regulars would see the sentiment behind it.

I've been making soap like crazy for about three years now and every year the variety of scents grows. Most of the ingredients are purchased locally, yes, I could get them for a few dimes cheaper online, but I love the customer service of local businesses. Well I've shipped several boxes of soap this week and last, which means money has been spent here at the farm. So that means another local business has been supported, then tonight I took some of the money and supported another local business when I made my children so happy as I pulled into the parking lot of a Christmas tree farm. I'd say that's a pretty wonderful circle!

Oh! Speaking of customer service.... about a week ago I pulled into the feed store, (the same one I blogged about here) to get more feed, the guys who normally load the feed into the truck greeted me inside the store and knew what feed I was there for! I didn't even have to say what I wanted, to say that I was stunned was an understatement. Maybe caught off guard would be a better description. I appreciate very much when they call me by my first name and not just after I write it on a check or sign a debit card slip, but as I walk into the store, I appreciate that they know my children's names and converse with them and that when my husband goes into the store, despite the fact we've never been in together they know who he is too. But to be able to know what I need to but before I said it was above and beyond just customer service!

Fresh, Local, Delicious

Homemade Hamburger Buns......

Fresh Local Grass-fed Beef, Onions that I grew, Homemade relish and Homemade Buns...

Homemade Bread, and oh so delicious!

Fresh Bread, Farm Produced Milk, Eggs and Maple Syrup. (I'll admit that the butter is store bought, I have made it from the goat's milk, but not this time...)

Perfect ingredients for French Toast! *

*After all, these vegetarians don't eat beef.

Now that's customer service!

Went to the feed store today to get grain for Garlic and the kind that I buy had been bought out (again) just minutes before I came in, but was told not to worry, they were expecting a grain delivery any minute. So I told them I had one more stop to make and would be back to pick it up after they unloaded it, as I was paying for my items they got a call from the driver of the aforementioned grain truck saying that he would not be to the store until after 5:30. Now I don't know how Garlic knows how much grain he is supposed to get, but if there is 1 ounce less than normal he gets cranky. (Yes, the solid gold sweetheart gets cranky, I'll admit it.) So I knew I'd have to go to the other feed store about 35 minutes away to get his food. FYI, there is a closer feed store that is part of this locally owned chain but I refuse to go back to that store even though it is just a few miles close to my house, complete incompetence on their part, I won't go into details, but I refuse to do it. The store employees know this because I've needed other things in the past and they'd mentioned that the other store might have it and I told them thank you but I'll wait because I refuse to do business with that branch. (Just to let you know it's not just me that feels this way, that branch has quite a reputation for that.) So a store employee, (who by the way knows what grain I buy, which might be an indication I'm in there too much or that I have too many animals......nah, couldn't be that!) offered to go to this other store and pick up 1 bag of grain for me! Can you believe it?! I wouldn't have ever asked, she offered, on her lunch break!! I was stunned and thankful and pleased as punch, and thought now that's why I shop local!

53 days??!!

Did I read that right? 53 days until Christmas??!! Yikes! I'd better get cracking. (I put a countdown banner on the bottom of the blog to remind me...) Last year I took the handmade pledge but took it a bit further, I made most of what I gave as gifts and purchased the "ingredients" from local small businesses. I don't have a huge budget for Christmas but it was paid for with cash and I figured that that mal-wart would survive whether or not I spent money there or not. The difference was when I shopped at the smaller stores I was genuinely greeted and thanked for shopping there and they meant it! I worked really hard last year trying to come up with things people would use and enjoy and most of the recipients got hand knit socks, some were made from locally raised alpaca fiber and some were wool, all were a labor of love. This year I'm planning another handmade Christmas; I've written all the things I need to do before Christmas and if I don't sleep a wink between now and Christmas I'll be done by Valentines day! We'll see how it goes and I'll try to post some of the things I make here. One of which is goat's milk soap, seeing as it takes 4 weeks to cure I'm off to do that now. I think I'll start with either peppermint or balsam....

one pair of last years socks... warm and snugly alpaca!

Soapbox

I'm not sure why big box stores are so popular, is it just the thought that the prices are lower? is it better selection? roomier isles? more staff?? I cannot figure it out. I've shopped local and yes I'll admit I was wooed into the big box stores as well. I'm not pointing to a specific industry here, I've spent time and money at large chain food stores, clothing stores, home improvement stores etc. I've thought about this for a while and have always tried to support local businesses even before it was the "in thing" and feel strongly about it. But seriously why are the box stores so popular, for me it's not the 'low prices', (look at where they are made, what had to happen to get them that low?) I really don't see much of a deal. Selection?? How many types of pepper does one really need? How many pairs of shoes can one wear at a time?? The choices for toilet paper are ridiculous, a whole isle, seriously? So it's not about selection, for me. Roomier isles? Nope, makes me think that it's another gigantic structure taking up space full of imported stuff we could make in America! More staff? Uh I don't think so either, I'm more of a quality vs. quantity kind of girl. I'd much rather have a smaller educated staff than employees that are there to collect a paycheck and don't have a clue about that which they are selling.

Case in point, yesterday I needed more wood to stack the cord wood I'd been splitting on to let it cure for next year. I headed to the local lumberyard. I walked in and was greeted with a genuine smile despite the closing time was 20 minutes from my arrival to the store. I asked to purchase the said wood and was directed to the 'wood guy' he inquired as to what grade of wood I needed. What? He actually was trying to best meet my needs and cared enough to help me?? Try finding that in a big box! So I explained what I needed it for and was taken to the less expensive get-the-job-done type wood. I made my selection and the 'wood guy' picked it up and loaded it into my truck for me. Again, what? Not once have I ever had that happen, I always have to haul the cart out of the store and load it myself. Large pieces of plywood or particle board are not easy to maneuver by your self; not being a very tall woman, thankfully I'm pretty strong. Seeing my struggle to get them into the truck other customers have stopped to help, but not a store employee. After the wood was loaded I walked back into the store and paid for the order, yes, the wood was loaded before it was paid for! They trusted me?! Yes! The 'wood guy' wrote up my slip and asked me to take it to the cashier and said thank you and please come see us again. I actually felt like he meant it! So I get back to the first person I dealt with at the store who saw my children for about at total of 5 seconds commented to me that I've got some great kids there. She was aware the kids were mine and that they are awesome?! (I do, but that's another story...) Find that said about box store employees! I paid for my items and the total was 8 bucks and some change, not a huge order by any means but I can tell you I never felt like an inconvenience, like I was interrupting the store employees or an IPH (items per hour, damn I dislike that posted as you leave the store!) Mind you I could have driven a few miles further and gone into a big box but would the outcome have been the same? Would I have have the wood, yes, would it have been less money? maybe? maybe not. For me it's not about the money, it's about choice, support, voting, (with my money) call it what you will, it's about doing the right thing because I'm not an IPH and I refuse to be treated like one.